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NOTE: This session held concurrently with Expert Clinics

Arthur SchneidermanCriteria for Diagnosing Successful
and Effective Metrics
Tuesday, October 29

Facilitator: Arthur M. Schneiderman

Attend this interactive session and learn how to diagnose whether your metrics are effective by applying these straightforward but key criteria for success:

  • Is the metric a reliable proxy for stakeholder satisfaction (when the metric improves, does satisfaction improve)?
  • Is the metric documented in an unambiguous operational definition (leaves no room for interpretation)?
  • Is the metric useful in driving improvement (leads directly to improvements — ways that YOU can improve it)?
  • Is the metric part of a complete system of metrics (makes visible all undesirable tradeoffs)?
R&D Metrics Indicator NewsletterRead Art Schneiderman's feature article, "Must Your Scorecard Be Balanced" in the July issue of the R&D Metrics Indicator Newsletter

Publication Sponsor:Sloan Management Review

 

Affiliate Organization:PMI Registered Education Provider

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